Terms of service

Terms of Service

Welcome to our store! Please read these Terms of Service carefully before using our website or placing an order. By accessing or using our services, you agree to the following terms:

1. Products and Customization

  • We specialize in the production and sale of cutting dies, including customized and ready-made products.

  • Customized orders are manufactured based on the specifications, designs, or requests provided by the customer.
    Once production starts, customization details cannot be modified or canceled.

2. Order Processing

  • Production time for customized cutting dies varies depending on complexity. Estimated production times are provided for reference and may vary slightly.

  • Once an order is placed and confirmed, it cannot be canceled without our written agreement.

3. Pricing and Payment

  • All prices are listed in the currency displayed on our website.

  • Payment must be completed at checkout. Orders will not be processed until full payment is received.

  • We reserve the right to adjust product prices, shipping fees, and promotional offers at any time without prior notice.

4. Shipping and Delivery

  • We will ship to the address provided by the customer during checkout.
    Please ensure all shipping information is correct; we are not responsible for packages delivered to incorrect addresses.

  • Delivery times are estimates and may be affected by factors beyond our control (e.g., customs clearance, courier delays).

5. Returns and Refunds

  • Please refer to our Refund & Return Policy for detailed information.

  • Customized products are non-refundable unless there is a verified quality issue.
    Ready-made products are non-refundable and non-exchangeable once shipped, except in cases of quality defects.

6. Intellectual Property

  • All content on this website, including product designs, images, logos, and text, is the property of our store and is protected by copyright and other laws.

  • Unauthorized use or reproduction is strictly prohibited.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

8. Modifications to Terms

  • We reserve the right to update or modify these Terms of Service at any time without prior notice.

  • Continued use of our services after changes constitutes acceptance of the new terms.

Thank you for your trust and support!

If you have any questions regarding these terms, please contact our customer service team.