Refund policy

Refund & Return Policy

Thank you for shopping with us!

We are committed to providing high-quality cutting dies. To ensure transparency, please review our refund and return policy below:

1. Customized Products

• All customized cutting dies are non-refundable and non-returnable, unless there is a confirmed quality issue.

• Customization includes dies made based on your specific design, size, logo, or any personalized requests.

• Please double-check all design details before confirming your order.

2. Ready-Made Products

• Ready-made (non-customized) cutting dies are non-refundable and non-exchangeable once shipped.

• Please review the product specifications carefully before placing your order.

3. Quality Issues

• If you encounter any defects or quality problems, please contact us within 7 days of receiving the product.

• We are happy to offer replacements or full/partial refunds, depending on the situation, after verification.

• To process a claim, please provide clear photos or videos showing the issue.

4. Important Notes

• We do not accept returns due to reasons such as wrong purchase, change of mind, or customer-side design errors for custom dies.

• Refunds or replacements will not be provided for damage caused by improper use or storage.

Thank you for your understanding and support!
If you have any questions, feel free to contact our customer service team.